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Privacy policy

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Definitions

Service: Service is the https://www.upskillable.com website operated by upskillable LLC.
Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies: Cookies are small files stored on your device (computer or mobile device).
Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.

What Does Upskillable Do?

upskillable LLC is a virtual assessment platform built by a team of experts with years of experience working with great organizations. Our virtual assessment solution is not only easy to use, but also curates instantly the top candidates for you, making the hard work of hiring the right person easy. Candidates you interview will immediately stand out in quality & fit making it easy for you to make the right choice the first time.

upskillable is a Limited Liability Company (LLC) registered (I106730CS) & headquartered at United Arab Emirate (UAE), but works with affiliates, service providers & customers all around the globe. upskillable operates the https://www.upskillable.com website & its subdomains. upskillable helps organizations hire the best candidates through pre employment screening using assessments (hereinafter referred to as the “Service”).

What Information Does upskillable Collect through the Website?

The data or information that we may collect about you through the Website broadly falls into the following categories: Information that You Provide Voluntarily Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to request a demo, register an account with us, take an assessment, subscribe to marketing communications from us, &/or to submit enquiries to us. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
  • Email address
  • First name & last name
  • Company name & website
  • CV or resume
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies & Usage Data
We may use your Personal Information to contact you with newsletters, marketing or promotional materials & other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. You are under no obligation to provide your Personal Information, with the caveat that your refusal to do so may prevent you from using certain of the Website’s features & services. Information that We Collect Automatically When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) & other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed & links clicked. Collecting this information enables us to better understand the visitors who come to our Website, where they come from, & what content on our Website is of interest to them. We use this information for our internal analytics purposes & to improve the quality & relevance of our Website to our visitors. Some of this information may be collected using cookies & similar tracking technology, as explained further under the heading “Cookies & similar tracking technology” below. Information that We Obtain From Third Party Sources From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties comply with GDPR & either have your consent or are otherwise permitted or required to disclose your personal information to us. The types of information we collect from third parties include general geolocation information to identify what state & country you are visiting our site from & we use the information we receive from these third parties to ensure inquiries & other requests are routed to the appropriate team for processing as promptly as possible.

How Does upskillable Use this Information?

upskillable may use your Personal Information in a variety of ways for the operation of the Website & its Services, including:
  • To provide and maintain our Service.
  • To notify you about changes to our Service.
  • To connect potential candidates with the employers.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our Service.
  • To detect, prevent and address technical issues.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  • To personalize our services, such as remembering your information so that you do not have to re-enter it during your next visit.

Who Does upskillable Share My Personal Information with?

Upskillable LLC never sells any type of information that our users share with us. We may disclose your personal information to the following categories of recipients:

  • To the Employer or Organization Admin.
  • To our group companies, third party services providers & partners who provide data processing services to us (like AWS).
  • To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
  • In connection with any proposed purchase, reorganization, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • To any other person with your consent to the disclosure.
As stated above, if you are a Candidate or Employee & we are collecting your personal information through the Services, we will be collecting it on behalf of our customers, in accordance with the agreements that we have with them. For further information about how your personal information is used by Employers, you should contact them or refer to their separate privacy policy.

Retention of Data We retain your Personal Information with your consent, or where we have an ongoing legitimate business need (for example, to provide you with a service or other information you have requested or to comply with applicable legal requirements). When we have no on-going legitimate business need to process your Personal Information, we will either delete, de-identify or anonymize it, or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. The following are examples of how long we typically retain your Personal Information for legitimate business needs:

  • When You Interact with Sales, Marketing, and Customer Support: We may retain your Personal Information as long as necessary to provide you with your request for information or other responses.
  • When You Sign Up for an Account: We may retain your information for as long as your Account is active or as long as necessary to provide you with our services, comply with our legal obligations, preserve and protect our rights as allowed by law, resolve disputes, maintain security, prevent fraud and abuse, and enforce our agreements (including our Terms of Service).
  • Even if we are obligated to retain certain information, once you delete your Account or request deletion of your Personal Information, your Personal Information will cease being visible to third parties through our Site.When We Process Your Personal Information on Behalf of Our Customers (Mostly Employers): We Retain your Personal Information in accordance with the timeframes set out in the relevant customer agreements between us and the applicable customer(s).

Transfer of Data Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. upskillable LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice & applicable laws. If you are from the EEA, these include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, & with our third party service providers & partners. Alternatively, certain of our third party service providers & partners may rely on self-certification to the Privacy Shield Framework for transfers of personal information. The Standard Contractual Clauses & the Privacy Shield Framework require non-EEA companies to protect EEA personal information they process in accordance with European Union data protection law.

Security of Data We use appropriate technical & organisational measures to protect the personal information that we collect & process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no physical or technical system is completely secure or immune from outages, losses, attacks, circumvention, design or implementation flaws, & human error. Therefore, we cannot & do not ensure or warrant that the information you transmit to upskillable will not be lost or compromised, either during or after transmission. You are responsible for maintaining the secrecy of your unique password & account information at all times, to the extent your access includes an account & password.

General Data Protection Regulation (GDPR)

If you are a user or website visitor from the European Economic Area (EEA), upskillable LLC legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests & not overridden by your data protection interests or fundamental rights & freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time & advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect & use your personal information in reliance on our legitimate interests (or those of any third party), which are not already referred to above, we will make clear to you at the relevant time what those legitimate interests are.

If you have questions or need further information concerning the legal basis on which we collect & use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. upskillable LLC aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The Right to Access, Update Or Delete the Information We Have on You: Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. To access, update & delete data we store about you, please mail us support@upskillable.com.
  • The Right of Rectification: You have the right to have your information rectified if that information is inaccurate or incomplete. To rectify your data, please mail us at support@upskillable.com.
  • The Right to Object: You have the right to object to our processing of your Personal Data. To object, please mail us at support@upskillable.com
  • The Right of Restriction: You have the right to request that we restrict the processing of your personal information. In that case, we won’t be able to provide some of our services to you. To restrict processing your information, please mail us at support@upskillable.com
  • The Right to Data Portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. To get a copy of your data, please mail us at support@upskillable.com
  • The Right to Withdraw Consent: You also have the right to withdraw your consent at any time where upskillable LLC relied on your consent to process your personal information. To withdraw consent and cookie preferences, see ‘Deleting Cookies’ section below.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. To protect your privacy & security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information.

Please also remember that if you are a Candidate or Employee whose personal information has been collected through the Service & you would like to exercise your data protection rights in respect of your personal information, you should contact the Employer directly. We will provide assistance to the Employer to respond to your request, where required, in accordance with their instructions & the terms of our agreements with them.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

California Privacy Rights

California consumers have a right to knowledge, access, and deletion of their personal information under the California Consumer Privacy Act. California consumers also have a right to opt out of the sale of their personal information by a business and a right not to be discriminated against for exercising one of their California privacy rights. upskillable does not sell the personal information of California consumers and does not discriminate in response to privacy rights requests.

California Consumer Privacy Act (“CCPA”)

This section contains Information for citizens of the US State of California under the California Consumer Privacy Act (“CCPA”). Consumers residing in California have some additional rights with respect to their personal information under the California Consumer Privacy Act (“CCPA”) and California Online Privacy Protection Act (CalOPPA). If you are a California resident, this section applies to you and supplements the main privacy policy above.

  • Categories of Personal Information Collected: Categories of Personal Information upskillable has collected from or about its users in the preceding 12 months are listed under Section 3 above.
  • Your Rights: Under the California Consumer Privacy Act of 2018 (“the CCPA”), if you are a California consumer, you have the right to know and see what personal information we have collected about you over the past 12 months (Section 3). You also have the right to request deletion of your personal information (Section 6), to opt out of sales of personal information and to receive equal service and price and not be discriminated against even if you exercise any of their other CCPA rights. To exercise your rights under this act, please mail us at support@upskillable.com.
  • The Right to Non-discrimination: upskillable complies with Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. upskillable does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
  • Sale of Personal Information: We do not sell your personal data to third parties.
  • Further Disclosures: For further disclosures regarding your personal information, as required by the CCPA, please refer to the main privacy policy above.

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Our Privacy Policy link includes the word “Privacy”, and can easily be found on the footer of each page of our website.
  • Users will be notified of any privacy policy changes on our Privacy Policy Page.
  • Users are able to change their personal information by emailing us at support@upskillable.com
Our Policy on “Do Not Track” Signals upskillable itself does not track its customers over time to provide targeted advertising. And, the third party tools or websites that we use respond to Do Not Track (DNT) requests. Hence, we honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Cookies & Similar Tracking Technology

We use cookies & similar tracking technology (collectively, “Cookies”) to collect & use personal information about you, including to help us understand how our Website & Services are being used or to personalize our Website & Services for you. For further information about the types of Cookies we use, why, & how you can control Cookies, please see our Cookie Policy below.

Cookie Policy

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

About Cookies

Cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites or website’s features.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

How We Use Cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

  • to recognise your computer when you visit our website
  • to track you only while you navigate our website
  • to improve the website’s usability
  • to analyse the use of our website
  • in the administration of this website
  • to prevent fraud and improve the security of the website
  • to personalise our website for you
First Party Cookies We Use
  • Session Cookies: We use upskillable_location and NG_TRANSLATE_LANG_KEY cookies to operate our Service.

To opt out and remove these cookie data, please see the ‘Deleting Cookies’ section mentioned below.

Third Party Cookies We Use

When you use our website, you may also be sent third party cookies. Our service providers may send you cookies. The list of the third party cookies that we use is:

  • Google Analytics: We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. You can opt-out of cookies from Google Analytics and know more about their privacy policy following this link http://www.google.com/policies/privacy/partners/
  • Google Tag Manager: This cookie is used to track events on the website and this follows the same privacy policy as Google Analytics. Know more about their privacy policy following this link https://policies.google.com/privacy.
  • Zoho SalesIQ: The cookies set by Zoho SalesIQ vary based on the functionality it provides. They are broadly used for the below three purposes:
  • Provide basic functionality of the widgets
  • Manage visitor preferences
  • Analytics and reporting
Zoho is GDPR compliant and you can see their privacy policy here https://www.zoho.com/privacy.html.
  • Iubenda: Iubenda cookie is used to identify cookie consent on the website that the visitors accepted or rejected. See their privacy policy here https://www.iubenda.com/en/ in the footer section.

Deleting Cookies

Cookies are always stored in your computer, not in our database. You can delete all these cookies already stored on your computer following these links that matches your browser:

But remember, deleting cookies may have a negative impact on the usability of many website features.

Third Party Services

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Assessment Software

Sometimes, we use third party assessment software integrated into our system. upskillable LLC is not liable for the data they collect and use from their part. See their privacy policy to know more about the way they handle the data provided by you.
Innermetrix (IMX): We use IMX assessment tools in our system. Privacy Policy of Innermetrix can be viewed here. https://innermetrix.com/privacy-policy/

Engagement

For engaging with onsite new Website visitors or existing users, we use a CRM platform named Zoho.

  • Zoho: This is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot or push notifications. The data we store from Zoho fully complies with all the data related policies we have mentioned above. If you want to remove or alter the stored data, please mail us at support@upskillable.com. Also visit this link to see the privacy policy of Zoho https://www.zoho.com/privacy.html

Children’s Privacy

Our Service does not address anyone under the age of 13.

We do not collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Updates to this Privacy Notice

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How to Contact Us

If you have any questions or concerns about our privacy policy, please mail us at support@upskillable.com.

upskillable LLC
License No: I106730CS
Office 1104
11th Floor, Fujairah Tower
Fujairah
United Arab Emirate (UAE)

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