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Employer, Candidate & Trainee Terms of Service

upskillable FZCO

Last updated: July 2021

For Employers:

These Terms of Service (“Terms”) are between upskillable FZCO (hereafter, “Us”, “We”, “Our”, or “Company”) and the individual or organization using the upskillable application for the purposes specified in these Terms (hereafter, “Employer”, “You”, or “Your”) someone looking to post jobs or screen job applicants through Our virtual assessment platform. By setting up an Employer Account (as defined below) and clicking the “I AGREE” button at the end of the registration form, You agree to all the provisions contained in the upskillable Terms of Service. If you do not agree to Our Terms of Service, please do not select the “I AGREE” box and opt out of signing up with upskillable.

These Terms of Service govern Your access to our website https://www.upskillable.com & its sub-domains (“Website”) & our virtual assessment software which contains psychometric and skills assessments, screening questions, applicant management system and related services (“Service”).

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

Quick Links

Employer Account

The Account that You will create as an individual or as a part of an organization for the purposes or Service stated above is known as Employer Account. Please know that:

  • upskillable FZCO is not available to persons under the age of thirteen (13), to anyone suspended or removed from upskillable FZCO or to a person barred from receiving services under the laws of any country’s applicable jurisdiction.
  • We reserve the right to refuse registration of, or cancel, any Employer Account or access to upskillable Service by anyone in Our reasonable discretion, at any time.
  • Your upskillable Employer Account gives you access to the Service. Employer Accounts can be created by providing Your name, email ID, organization name, organization website address, phone number, and location information. Additional account registration requirements may also apply. You will be asked to verify your Account via email. Employer Accounts can be accessed later through the email ID and password that You will create (Your “Credentials''). Your Credentials are solely for Your use and must not be shared with anyone outside your organization. You agree that Your Credentials and information You provide upon registration of Your Employer Account and at all other times will be true, accurate, and complete. You are responsible for maintaining the confidentiality of Credentials, and for all activities that occur under Your Employer Account. You agree to immediately notify Us of any unauthorized use of Your Employer Account, Credentials, or any other breach of security. You agree that We will not be liable for any loss or damage arising from Your failure to provide Us with accurate information or to keep Your Credentials secure.

Sharing Your Information and Content

Your Responsibility for Your Information and Content

In order to make use of the Service, You or Your users may upload, create, or input information, (personal) data, documentation, and other materials (together, “Content”) into the Service. You have sole responsibility for all Content which you store in the Service, whether publicly posted or privately transmitted by You. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Service or endorse any opinions expressed via the Service. If You use or rely on any Content or materials posted via the Service or obtained by You through the Service, it is at Your own risk. upskillable FZCO disclaims all liability as regards any of your Content, and will not be liable for:

  • any loss or damage of any kind incurred as a result of the use of any Content in the Service;
  • any losses, costs, or expenses resulting from the loss or corruption of Your Content; and/or
  • any third party claims relating to Your Content.

Representations Regarding Your Content

You represent and agree You will not share/ upload Content to the Service that:

  • may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person;
  • may create a risk of any other loss or damage to any person or property;
  • seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
  • may constitute or contribute to a crime or tort;
  • contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libellous, threatening, profane, or otherwise objectionable;
  • contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party’s trade secrets);
  • contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; or
  • contains any information or content that you know is not correct and current.

You agree that any Content that you post does not and will not violate third party rights of any kind, including, without limitation, any intellectual property rights of third parties, or rights of privacy. We reserve the right to reject and/or remove any Content that we believe, in our sole discretion, violates the Terms.

Our Rights

We also reserve the right to access, read, preserve, and/or disclose any information as we reasonably believe is necessary to:

  • perform the Service;
  • satisfy any applicable law, regulation, legal process or governmental request;
  • enforce the Terms, including investigation of potential violations;
  • detect, prevent, or otherwise address fraud, security or technical issues;
  • respond to user support requests; or
  • protect the rights, property or safety of upskillable FZCO, its users and/or the public.

By accepting upskillable Terms of service, you also agree to allow upskillable to use your organization name and logo for any marketing purposes that upskillable deems appropriate.

Submitting Your Information and Content

By using upskillable Service, You are granting Us a non­exclusive, worldwide, royalty free, fully paid up, sublicensable, irrevocable and transferable right and license to use, host, store, reproduce, create derivative works of, distribute, modify, display, and communicate Your content. You also extend these rights to the Third Party Services with whom we work to provide the Service. If You post content on or through upskillable, You represent and warrant that You have the right to post the content and to grant the above rights to Us. This license continues even if You terminate Your upskillable Account and/or stop using upskillable. If you esclusively want to restrict processing your information and content, please mail us at support@upskillable.com. Upon doing so, you won't be able to enjoy upskillable FZCO’s Service anymore.

Subscriptions and Payment

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You shall make payment for the Subscription fees as specified in the Terms. All Subscription fees are exclusive of all applicable taxes, and you agree to pay any and all taxes that you are obliged to pay by law in relation to any transaction between you and upskillable FZCO.

You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly or annual basis depending on the type of Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or upskillable FZCO cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting upskillable FZCO customer support team at support@upskillable.com.

A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide upskillable FZCO with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize upskillable FZCO to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, upskillable FZCO will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. Upskillable FZCO may postpone/ terminate your Account if You fail to make payment even within the extended period.

Changes in Subscription Fees

upskillable FZCO, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

upskillable FZCO will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law, paid Subscription fees are non-refundable.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of upskillable FZCO and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Arab Emirates and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of upskillable FZCO.

Data Protection & Data Security

We care about the privacy of our users. We may collect, use and share personally identifiable information and non-personally identifiable information as described in our Privacy Policy as accessible at https://upskillable.com/privacy. To be clear, aside from the exceptions we identify in the Privacy Policy and the Terms, no matter how the Service changes, we won’t share your Content with others unless:

  • you have given us permission to do so;
  • we are required to by law or by valid legal process; or
  • we need to do so in order to provide you the Service.

By using the Service, you agree to the collection of such information, and to have your personal data collected, used, transferred to, and processed by us and by third parties on our behalf.

We shall implement and maintain reasonable administrative, physical and technical safeguards that are designed to prevent any unauthorized use, access, processing, destruction, loss, alteration, or disclosure of any of your data (including any applicant or employee data furnished by you as may be held or accessed by us).

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall upskillable FZCO, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • your access to or use of or inability to access or use the Service;
  • any conduct or content of any third party on the Service;
  • any content obtained from the Service; and
  • unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Indemnification

You agree to indemnify and hold upskillable FZCO, its affiliated companies, suppliers, partners, officers, contractors and employees harmless from any claim or demand made by any third party due to or arising out of (i) Your actions in using upskillable Service, (ii) a claim that You, or any third party using Your credentials, infringed any intellectual property or other right of any person or organization using upskillable Service, or (iii) the violation of these Terms by You or any third party using Your credentials. Upskillable FZCO reserves the right, at our own expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Us, and You agree to cooperate with Our defense of these claims. This indemnity shall not apply if a third party uses Your credentials due to an act or omission of upskillable FZCO.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

upskillable FZCO, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Entire Agreement

The Terms will constitute the entire agreement (“Agreement”) between upskillable FZCO and You with respect to the subject matter contemplated herein, and supersede all oral statements and prior writings with respect to the subject matter contemplated herein. This Agreement is entered into after full investigation by each party, and neither party is relying on any statement or representation made by the other not embodied in this Agreement.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 07 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at support@upskillable.com.

  • Upskillable FZCO
  • DSO-IFZA
  • Dubai Silicon Oasis
  • Dubai
  • UAE


For Candidates:

These Terms of Service (“Terms”) are between upskillable FZCO (hereafter, “Us”, “We”, “Our”, or “Company”) and the individual using the upskillable candidate application for the purposes specified in these Terms (hereafter, “Candidate”, “You”, or “Your”) someone looking to test understand their personality profile, cognitive abilities or skill competencies, an job applicant or someone who is undergoing evaluation for employment. By setting up a Candidate Account (as defined below) and clicking the “I AGREE” button at the end of the registration form, You agree to all the provisions contained in the upskillable Terms of Service. If you do not agree to Our Terms of Service, please do not select the “I AGREE” box and opt out of signing up with upskillable.

These Terms of Service govern Your access to our website https://www.upskillable.com & its sub-domains (“Website”) & our candidate application which contains skills challenges, job listings, and virtual assessments, and related services (“Service“).

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

Quick Links

  1. Eligibility to Use upskillable candidate application
  2. Candidate Account
  3. Browse and apply for Jobs
  4. Take Challenges
  5. Rules of Conduct
  6. Your Responsibility for Your Information
  7. Representations Regarding Your Content
  8. Submitting Your Information
  9. Data Protection & Data Security
  10. Company Information on upskillable Candidate Application
  11. Intellectual Property
  12. Links To Other Websites and Services
  13. Termination
  14. Limitation Of Liability
  15. Governing Law
  16. Changes to Terms
  17. Contact Us

Candidate Account

Eligibility to Use upskillable candidate application

To access or use the upskillable Candidate application, You must be above 13 years of age or older and have the power and authority to enter into these Terms. Except as approved by Us, the upskillable candidate application is for Your personal, non-commercial use. You may not use the upskillable candidate application if we have terminated Your account or banned You.

Candidate Account

In order to access and use the upskillable candidate application, We require You to create an upskillable Candidate Account using Your name, email address, location, gender, date of birth, and password. Additional account registration requirements may also apply. You are entirely responsible for maintaining the confidentiality of Your password and other information. You also agree not to use the account or password of another User at any time. You agree to notify upskillable FZCO immediately if You suspect any unauthorized use of Your account or access to Your password. You are solely responsible for any and all use of Your account.

We reserve the right to refuse registration of, or cancel, any upskillable Candidate Account or access to the upskillable candidate application by anyone in Our reasonable discretion, at any time.

Browse and apply for Jobs

You can use the upskillable candidate application to browse available jobs posted by companies or upskillable FZCO.. You can apply to the jobs that interest you. Once you initiate the process of applying, you will be asked to create an upskillable account by providing the above mentioned information. Once You’ve created your account, you will be asked to verify the Account via email. After verification, You can apply and may be asked some screening questions followed by an Assessment test if qualified. You may start the test when it’s convenient for You, but it's recommended that You take them within a few days to help ensure that Your Screening and Assessment submission is received by the company before the job is closed. Once started, the Assessment must be completed within the time limit specified and You may only take the Assessment once.

Take Challenges

A Challenge ("Challenge") is an assessment to test Your domain specific skills. You can take any Challenge from upskillable FZCO by creating an upskillable account. The result of Your Challenge may be shared with employers (Company) for future job matches. We don’t sell any of this information.

Rules of Conduct

You agree to use upskillable candidate application solely for lawful purposes in a manner consistent with these Terms and any and all applicable laws, regulations, or other binding obligations (including contractual obligations) You may have.
You agree that You will not:

  • Consult and/or copy answer from any source including a website, book, friend, or colleague in Your efforts to complete a Challenge/ Assessment;
  • Use any information obtained from upskillable FZCO in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any person or entity (including Companies) without their prior explicit consent;
  • Use upskillable and/or upskillable candidate application to post content as a form of Assessment answer that is offensive, or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual, or is pornographic or sexually explicit in nature, bullies, harasses or advocates stalking, bullying, or harassment of another person, or is abusive, threatening, obscene, defamatory or libelous;
  • Introduce software or automated agents to upskillable and/or upskillable candidate application, or access upskillable and/or upskillable candidate application so as to produce multiple upskillable accounts, generate automated messages, or to strip or mine data from upskillable and/or upskillable candidate application;
  • Interfere with, disrupt, or create an undue burden on upskillable and/or upskillable candidate application, or the networks, systems, or services connected to upskillable and/or upskillable candidate application;
  • Interfere with, disrupt, modify, reverse engineer, or decompile any data or functionality of upskillable and/or the upskillable candidate application.

Your Responsibility for Your Information

You are solely responsible for any and all content and information that is submitted through Your upskillable account to upskillable and/or upskillable candidate application, including the accurate information and representations that You make in Your upskillable account and corresponding upskillable profile and the answers You submit in response to a Challenge/ Assessment/ Screening questions ("Your Information").

Representations Regarding Your Content

You represent and warrant that:

  • You own Your Information or otherwise have the right to provide, post, and/or share Your Information via upskillable and/or upskillable candidate application as described in these Terms
  • Your Information does not violate the privacy rights, publicity rights, copyright rights, or other rights of any person or entity.
  • By providing, posting and/or sharing Your Information, You do not violate any binding confidentiality, non-disclosure, or contractual obligations You might have towards a third party, including Your current or former employer or any potential employer.
  • Your Information is accurate and correct, including any salary information or Your current, past or potential status as an employee.
  • Any resume You upload and share is submitted on Your own behalf.

Submitting Your Information

By using upskillable Service, You are granting Us a non­exclusive, worldwide, royalty free, fully paid up, sublicensable, irrevocable and transferable right and license to use, host, store, reproduce, create derivative works of, distribute, modify, display, and communicate Your Content. If You post Content on or through upskillable, You represent and warrant that You have the right to post the Content and to grant the above rights to Us. This license continues even if You terminate Your upskillable Account and/or stop using upskillable. If you exclusively want to restrict processing your information, please mail us at support@upskillable.com. Upon doing so, you won't be able to enjoy upskillable FZCO’s Service anymore.

Data Protection & Data Security

We care about the privacy of our users. We may collect, use and share personally identifiable information and non-personally identifiable information as described in our Privacy Policy as accessible at https://upskillable.com/privacy. To be clear, aside from the exceptions we identify in the Privacy Policy and the Terms, no matter how the Service changes, we won’t share your Content with others unless:

  • you have given us permission to do so;
  • we are required to by law or by valid legal process; or
  • we need to do so in order to provide you the Service.

By using the Service, you agree to the collection of such information, and to have your personal data collected, used, transferred to, and processed by us and by third parties on our behalf.

We shall implement and maintain reasonable administrative, physical and technical safeguards that are designed to prevent any unauthorized use, access, processing, destruction, loss, alteration, or disclosure of any of your data (including any applicant or employee data furnished by you as may be held or accessed by us).

Company Information on upskillable Candidate Application

Information provided by companies is made available to You through upskillable candidate application, including company profiles, reviews, photos, job descriptions, and salary information ("Company Information"). Because upskillable FZCO does not control the Company Information, You acknowledge and agree that:

  • upskillable FZCO is not responsible for, and does not endorse any Company Information.
  • upskillable FZCO makes no guarantees about the accuracy, suitability, or quality of the Company Information.
  • upskillable FZCO assumes no responsibility for inaccurate, misleading, or unlawful Company Information.

upskillable and/or upskillable candidate application may contain links to other company websites. Your use of all such links to company websites is at Your own risk. upskillable FZCO does not monitor or have any control over, and makes no claim or representation regarding any company websites. To the extent such links are provided by upskillable FZCO, they are provided only as a convenience, and a link to a company website does not imply our endorsement, adoption or sponsorship of, or affiliation with, such company website. When You leave upskillable and/or upskillable candidate application, these Terms no longer govern.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of upskillable FZCO and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Arab Emirates and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of upskillable FZCO.

Termination

These Terms remain in effect while You use upskillable candidate application and for as long as the upskillable account remains open. You may delete Your account at any time. Upskillable FZCO may suspend or terminate Your account and/or Your access upskillable candidate application without notice to You if we believe that You have violated these Terms. All provisions of these Terms shall survive termination or expiration of these Terms except those granting access to or use of upskillable candidate application. upskillable FZCO will have no liability whatsoever to You for any termination of Your account or related deletion of Your Information.

Limitation Of Liability

In no event shall upskillable FZCO, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • your access to or use of or inability to access or use the Service;
  • any conduct or content of any third party on the Service;
  • any content obtained from the Service; and
  • unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

Changes to Terms

We may revise these Terms from time to time by posting an updated version on upskillable candidate application and You agree that the revised Terms will be effective seven (07) days after the change is posted. Your continued use of upskillable candidate application is subject to the most current effective version of these Terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at support@upskillable.com.

  • Upskillable FZCO
  • DSO-IFZA
  • Dubai Silicon Oasis
  • Dubai
  • UAE


For Trainee:

These Terms of Service (“Terms”) are between Upskillable FZCO (hereafter, “Us”, “We”, “Our”, or “Company”) and the individual using the Upskillable candidate application for the purposes specified in these Terms (hereafter, “Candidate”, “You”, or “Your”) someone looking to test understand their personality profile, cognitive abilities or skill competencies, an job applicant or someone who is undergoing evaluation for employment. By setting up a Candidate Account (as defined below) and clicking the “I AGREE” button at the end of the registration form, You agree to all the provisions contained in the Upskillable Terms of Service. If you do not agree to Our Terms of Service, please do not select the “I AGREE” box and opt out of signing up with Upskillable.

These Terms of Service govern Your access to our website https://www.upskillable.com & its sub-domains (“Website”) & our candidate application which contains skills challenges, job listings, and virtual assessments, and related services (“Service“).

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

Quick Links

  1. Attendance Policy
  2. Probation and Dismissal Policy
  3. Leave of Absence Policy
  4. Behavior & Harassment Policy
  5. Students Rights and Grievances Policy
  6. Payment Policy
  7. Online Payment Security
  8. Contact Us

Attendance Policy

Upskillable-Qwasar Technology Training programs are designed to prepare students for a career in the technology industry and are modeled after what a typical work day may look like. For a student to be successful in this role, they must demonstrate responsibility and reliability. Employers define this as punctuality, regular attendance, and consistent progress. It is expected that students establish these good habits and attend all required meetings. Required meetings depend on the student’s active program and will be communicated before their start date. Students are also expected to be on-time and communicate any conflicts in advance with their Program Manager. Repeated absences could result in disciplinary action, up to and including dismissal from the program. Students must maintain at least a 75% daily attendance record to be considered in good standing for their own benefit. Excused absences do not count towards this figure. Falling below this level may lead to probation and the need to establish a working plan with the student’s Program Manager.

Probation and Dismissal Policy

Upskillable -Qwasar Technology Training reserves the right to discipline or dismiss any student whose attendance, academic performance, or professional conduct does not meet the standards established by our rules and regulations. A student may be placed on probation for consistently failing to meet attendance or academic standards. Any student on probation must meet with their Program Manager to establish a learning improvement plan before continuing their curriculum. A student may risk dismissal if they continue to not meet the guidelines established in their improvement plan. Any student who has been dismissed may appeal the action within 15 days of the initial dismissal. To file an appeal, a student must send an email to their Program Director or Administrator explaining their reasons or grounds for appealing their dismissal. No refunds will be entertained in the event of any dismissal.

Leave of Absence Policy

If a student would like to take a “Leave of Absence”, they must submit an email to their Program Manager with their reason for request, expected return date and initial date of request. This does not automatically ensure Upskillable-Qwasar Technology Training’s approval and is not considered valid until approval has been granted. A leave of absence may not exceed 60 days and only one will be granted for any given student during a Full Length (9-12 months) rolling enrollment period, not applicable Pre-Season (2-3 months bootcamps) . Upon return, the student must meet with their Program Manager to re-establish course completion goals.

Behavior & Harassment Policy

Upskillable -Qwasar Technology Training provides a community open to all students, regardless of ethnicity, gender, sexual orientation, disability or religion. It is the responsibility of everyone in the Upskillable -Qwasar Technology Training community, both students and staff, to uphold these standards and provide a supportive and inclusive community where everyone is welcome.

We expect everyone to be considerate and respectful of those around them and always refrain from discriminatory or harassing behavior and speech. This prohibited behavior includes, but is not limited to, the following:

  • Offensive comments related to someone’s gender, race, religion, sexual orientation, or disability
  • Inappropriate advances towards others in the community
  • Inappropriate advances towards others in the community

Any of the above behaviors are considered harassment and grounds for immediate removal from Upskillable -Qwasar Technology Training.

Students Rights and Grievances Policy

Upskillable -Qwasar Technology Training strives to help support you in your educational journey! In the event you have a concern, you have a right to file a formal complaint or grievance. You can find more information about these procedures below; please contact your Program Manager if you have a concern not addressed here.

  • Academic Appeal

    If you disagree with a grade or peer correction we first encourage you to work with your corrector to resolve the issue. In the event that you cannot reach a conclusion, please contact your Program Manager with your reasons for appealing the decision. This must be done within one (1) month of receiving your initial grade.

  • Discriminatory or Harassing Behavior

    Upskillable -Qwasar Technology Training seeks to provide a safe and inclusive environment for all those in our community and takes any allegations of harassment or discriminatory behavior very seriously.

    If you have had an encounter where you experienced or saw this behavior occur, we encourage you to report it to your local Program Manager through email. We will thoroughly investigate and take action appropriately.

    In the event the complaint is against a Upskillable -Qwasar Technology Training employee or the designated point of contact, please email us at support@upskillable.com with your grievance.

Payment Policy

All Charges are facilitated through a third-party payment processor (e.g., Stripe). Upskillable FZCO may replace its third-party payment processor without notice to you. Charges shall only be made through the Upskillable Platform. If you face any payment related issues please contact us. Any type of dispute will be solved within 30 days. Any malfunction of third-party payment gateway Upskillable should hold any liability.

Online Payment Security

The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our web server. Payment by credit cards is safe because:

The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2 / CVC2) will not fall into the hands of fraudsters, since this data is not stored on the authorization server and cannot be stolen.

The buyer enters his payment information directly into the authorization system, and not on the website of the online store, therefore, the payment details of the buyer's card will not be available to third parties.

Contact Us

If you have any questions about these Terms, please contact us at support@upskillable.com.

  • Upskillable FZCO
  • DSO-IFZA
  • Dubai Silicon Oasis
  • Dubai
  • UAE